Zenitel Intercom Technical Support

We pride ourselves on supplying the most reliable equipment, but sometimes you might want a little help. please find below a few links to helpful information


General Technical Videos

A Short Introduction to Zenitel Wiki

General Sales Videos

Introducing the Zenitel TCIV+ Compact Intercom with Video, Powered and Driven by Turbine

Pulse Systems

Pulse Getting Started
Pulse Technical Manual
Replacing a Damaged Intercom Station in Stentofon Pulse
Adding Two Extra Cleanroom Stations

IC-EDGE Systems

IC-EDGE Basic Setup
IC-EDGE: How to Set Up the IC-EDGE System
IC-EDGE: Changing Station Names on IC-EDge Intercom System
IC-EDGE: Configure Call Button
IC-EDGE: How to set up Zenitel Mobile App in an IC-Edge System
IC EDGE: How to play a message when the station is offline
IC EDGE: How to play a voice message when pressing the call button
IC-EDGE: How to play a message when pressing the Call button on the door Station when opening a door
IC-EDGE: How to Add 3rd Party SIP Devices
IC-EDGE: How to Add 3rd Party SIP Devices
IC-EDGE: Configure Call Button
IC-EDGE: Group Call in IC-EDGE, General
IC-EDGE: How to Connect an IC-EDGE System to a SIP Provider (External Telephony)
IC-EDGE: How to Configure Touchless Sensor in ICX-AlphaCom & IC-EDGE
IC-EDGE: How to configure IP-Speakers
IC-EDGE: Programming DAK (Direct Access Keys)
IC-EDGE: Adjusting the Microphone and speaker Settings on RingUK Seclusion Room Intercom
IC-EDGE: Adjusting The Volume and The Time on an IP Clean Room Station
IC-EDGE: How to set up the TCIV+
IC-EDGE: Licensing
IC-EDGE: Removing Time and Date on Display of IP Desk Station
IC-EDGE: Adding Additional Station to a 16-Station Edge System
IC-EDGE: Adjusting The Ringing Tone Volume on an IP Desk Master
IC-EDGE: Changing a Master Desk Station from Simplex (Push to Talk) to Duplex
IC-EDGE: Changing the Microphone Level on a Desk Master Station
IC-EDGE: Changing the Speaker level on a Turbine Station
IC-EDGE: How to Configure Address Book
IC-Edge: How to Connect to a SIP Provider
IC EDGE: How to set up the VS-Client
IC_Edge: How to Setup Remote Relays

ICX-AlphaCom Systems

Configuring Video in ITSV-1

Laptop Settings

Changing IP address for Windows 7 computers
Changing IP address for Windows 10 computers

Station Updates and Fixes

How to upgrade the firmware using IMT program
Vingtor-Stentofon Turbine Kit Factory Reset
Vingtor-Stentofon INCA KIT Factory Reset
How to configure a Turbine Mini IP Intercom
Vingtor-Stentofon Turbine Factory Reset Static IP

You might be asked to connect remotely if you talk to our service department. Below is a link to the program we use for remote connection.




For more information

If you seek professional advice on which product to select, don’t hesitate to contact RingUK’s specialists today. Our team will evaluate your requirements, research, and clarify all available options to assist you or your client in selecting the ideal system that satisfies your needs.

Contact us via our Enquiry Form.